I just sent the following rant via their contact form:
Your page to redeem points for car rentals has a serious design flaw: it has separate blanks for locations to pick up and drop off car, but if you actually put different values in them, the page resets itself and an error message declares, "Pickup and drop off locations must be the same." If so, WHY DO YOU HAVE TWO BLANKS THAT ALLOW TWO DIFFERENT SELECTIONS?I'm no genius, but I'm a way, way better designer than that. Twits.
And why does EVERY field reset itself, forcing me to laboriously re-enter the DATES of the rental? How does that help anyone?
Their password reset form does not work. It has not worked for at least three years and they have done nothing to fix it. If you call their help line they tell you to use the "forgot login" form instead, since it also lets you reset your password.
Their web people get paid, quite possibly more than I make.