21 September 2011

Robots in marketing

So I just reserved a room for Albacon. I won't be staying at the con hotel. Instead I chose to save $30/night by staying at the Days Inn next door. I booked OK, and then a "chat" window appeared, with "Teresa" (if I remember right) offering to tell me how I could get money if I typed "Hi" into the window.

I typed "Hi" and then "So you're a chatbot" into the window which immediately closed. Apparently Days Inn (Wyndham Hotel Group) is using chatbots for marketing and doesn't like it when you figure that out.

Does anyone else find that creepy and off-putting?

1 comment:

Bob Dively said...

Yes. I find that creepy and highly annoying. I don't need computers pretending to be people, particularly to extract money from me.

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