I've been using a BlackBerry Curve smartphone for years now. On the whole I'm pretty happy with it, but three years old is pretty old for a mobile phone and I expect I'll need to replace it soon. If only for reasons of inertia, I'd like to stick to a BlackBerry. Right now it looks like I won't be able to.
I'm not a kid, so tiny screens are a problem for me. Also, I use the device much more as a web browser and for local applications than as an actual telephone. (I actually wrote an article about using it as a media player.) With my imperfect vision, I'd really like a big, bright screen, preferable wide enough to display text in 80 columns.
RIM makes none.
My ideal smartphone would have a "landscape" format screen, with a physical keyboard that can be pulled out. There are several phones that have this type of setup, such as the MyTouch 3G Slide from T-Mobile.
There are plenty of other phones with this form factor, such as the HTC TouchPro. I have no idea why RIM doesn't make a phone with this popular form factor. Or any really widescreen phone, for that matter. Strikes me as stupid.
Why am I writing this as an open letter? Because RIM goes to great lengths to avoid communicating with its end-users. This is the only (remote) chance I have to tell the people who make a line of phones I actually like, that unless they quickly make the phone I want they'll be losing my business.
There are rumors of a new BB with most of what I want ... exclusive to a carrier I won't use, Sprint. Great.
So, RIM, if you're listening: this year may be your last chance to keep me as a customer.
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